CUSTOMER SERVICE

JRC supports a uniform service ethic. This means you get our promise of quality products and equipment, dependable delivery, and the best customer service representation in
the industry... whether you're a private household or a Fortune 500 Company.


Commitment to providing outstanding
service has made us successful in a highly competitive business market.
...We offer the best repair service in our field.
...We will repair your machine 24 hours a day 7 days a week. ...We maintain a dependable delivery service, covering the Richmond Virginia area. Our delivery area extends from Fredericksburg to the north. Hampton Roads, Virginia Beach and Norfolk to the east. North central part of North Carolina to the south. Lynchburg and Charlottesville to the west.
We will even next day express to your store or business
if you need additional supplies.


James River Coffee provides our customers with the necessary equipment to brew the finest coffee for you and your customers. We can also provide you with a lease to
own
on any of our equipment.

Our "Immaculate Service Guarantee":
With each and every delivery t
he customer will receive up
to three sanitized and saran wrapped coffee decanters. If we fail to provide this service the account will receive 10 pounds of FREE coffee or 10% OFF your delivered invoice. No other company in the industry provides this service.


Offering the following payment options:
...M
onthly billing program to qualified accounts.
...Discount
program where the customer can save additional money in paying for the product at the time of delivery.
...Invoice discount of 3% based on the dollar amount ordered.
You can save every time you place an order with James River Coffee.